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I see an error message: LOGIN SCREEN: INVALID LOGIN, PLEASE TRY AGAIN

This issue may result from:

Entering an incorrect username or password
Entering an email that is not authorized
Email does not exist in the system
Long lag time between receiving the registration email and log in attempt

Possible remedies:

Enter username/password credentials again to correct for any possible typos that may have occurred in prior attempts
If you have difficulty, manual entry may work the better than copy and paste.
Make sure that there are no “blank spaces” before or after your username and password
If you forget your password, please click on the link “Forgotten your username or password?” and follow the prompts
If you do not receive an email within a few minutes, please check your spam or junk folder.
If the email is not there, send an email to obixpoet@obix.com.
If you have an existing account, your previous password will not function. Please log in with password of Obix_poet1 and then update password as prompted.
At times, your username must be refreshed, if the above remedies do not work, please send a detailed email to obixpoet@obix.com. The more information you send, the better we can troubleshoot. Screenshots are very helpful.

When logging in I see an error message: ACCOUNT REGISTRATION EMAIL WAS NOT RECEIVED

The most common cause of is user’s email is incorrect. Possible remedies to are as follows:

Check to make sure that you have typed in the correct email and password
Verify with your Hospital OBIX P.O.E.T. contact person that the email address provided to OBIX P.O.E.T. is correct
Check your spam/junk folder or do a general email search for “obixpoet.com” to try to locate the registration email
Verify with the facility IT department that
You are allowed to receive emails from obixpoet.com
The emails are not getting “stuck” because of a firewall or a blacklist

My log in is successful but the course is not visible

After logging into OBIX P.O.E.T., if your course is not visible, please contact the OBIX P.O.E.T. administrator at obixpoet@obix.com

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Last modified: Saturday, June 10, 2023, 3:26 AM

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